Privacy Policy
Privacy Policy is of high importance for Rhophys Couture and we want to be open and transparent with our processing of your personal data.
We therefore have a policy setting outline on how your personal data will be processed and protected.
Who is the controller of your personal data?
The Square Space web host/provider and Rhophys Couture, is the controller of the personal data you submit to us and responsible for your personal data under applicable data protection law.
Who can access your data?
Your data may be shared within Rhophys Couture. We never pass on, sell or swap your data for marketing purposes to third parties outside Rhophys Couture.
Data that is forwarded to third parties, is only used to provide you with our services. You will find categories of third parties under every specific process below.
What is the legal ground for processing?
For every specific process of personal data we collect from you, we will inform you whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
What are your rights?
Right to access:
You have the right to request information about the personal data we hold on you at any time. Please contact us; info@rhophyscouture.com and we will provide you with your personal data via e-mail.
Right to portability:
Whenever Rhophys Couture processes your personal data, by automated means based on your consent or based on an agreement, you have the right to get a copy of your data transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if the information is incorrect, including the right to have incomplete personal data completed.
If you have an Rhophys Couture account (Rhophys Couture membership), you can edit your personal data under your account pages.
Right to erasure:
You have the right to erase any personal data processed by Rhophys Couture at any time except for the following situations:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
*you have an unsettled debt with Rhophys Couture, regardless of the payment method
*if you are suspected or have misused our services within the last four years
*your debt has been sold to a third party within the last three years or one year for deceased customers
*your credit application has been rejected within the last three months
*if you have made any purchase, we will keep your personal data in connection to your transaction for book-keeping purposes
Your right to object to processing based on legitimate interest:
You have the right to object to processing of your personal data that is based on Rhophys Couture’s legitimate interest. Rhophys Couture will not continue to process the personal data unless we can demonstrate legitimate grounds for the process which overrides your interest and rights or due to legal claims.
Your right to object to direct marketing:
You have the right to object to direct marketing, including profiling analysis made for direct marketing purposes.
You can opt out from direct marketing by the following means:
* following the instruction in each marketing emails
* by editing the settings of your Rhophys Couture account
Right to restriction:
You have the right to request that Rhophys Couture restricts the process of your personal data under the following circumstances:
* if you have claim that your personal data is incorrect, Rhophys Couture must restrict all processing of such data pending the verification of the accuracy of the personal data.
* if the processing is unlawful you can oppose the erasure of personal data and instead request the restriction of the use of your personal data instead
* if Rhophys Couture no longer needs the personal data but it is required by you to defend legal claims.
How can you exercise your rights?
We take data protection very seriously and therefore we have dedicated customer service personnel to handle your requests in relation to your rights stated above. You can always reach them at info@rhophyscouture.com with the subject: data protection.
Right to complain with a Concern:
If you consider Rhophys Couture to process your personal data in an incorrect way, please contact; info@rhophyscouture.com.
Online Purchase
Why do we use your personal data?
We will use your personal data to manage your purchase online at Rhophys Couture by processing your orders and returns via our online services and send you notifications of delivery status or in the event of any problems with the delivery of your items.
We will use your personal data to manage your payments.
We will also use your data in order to handle complaints and warranty matters for products.
Your personal data is being used to identify you and to validate your legal age for shopping online and to confirm your address with external partners.
We want to offer you different payment alternatives and will carry out analysis in order to find out what payment alternatives are available to you, including your payment history and credit checks.
We will use your personal data to send you notifications of products back in stock to the e-mail address you have provided us on your Rhophys Couture Membership, Rhophys Couture Account or if you have provided us with your e-mail address when you register for the newsletter service.
What types of personal data do we process?
We will process following categories of personal data
* contact information such as name, address, e-mail address and telephone number
* payment information and payment history
* credit information
* order information
If you have a Rhophys Couture account, we will also process your personal data submitted in relation to the account and Rhophys Couture membership such as:
* account or membership ID
* shopping history
Who has access to your personal data?
Your personal data that is forwarded to third parties is only used to provide you with the services mentioned above, including companies to validate your address, communication agencies to send you your order confirmation, warehouse and distribution suppliers in connection with the delivery of your order, payment service providers for your payment, credit providers, credit reference agencies for identity and credit checks and debt collection agencies.
Please be aware that many of these recipient companies have an independent right or obligation to process your personal data.
What is the legal ground to process your personal data?
The processing of your personal data is necessary for Rhophys Couture to fulfil the service of managing and delivering the order to you.
The processing of your personal data for notifications of products in stock is necessary for H&M to fulfil the notify me service agreement.
How long do we save your data?
We will keep your data as long as you are an active customer.